Effective Date: December 2024
At Balvay Lettings and Property Management Limited (referred to as “Balvay Lettings”, “we”, “us”, or “our”), we are committed to protecting and respecting your privacy. We understand that your personal data is important to you and take seriously our responsibility to handle it with care and in accordance with the law, including the UK General Data Protection Regulation (UK GDPR).
This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website, interact with us, or use our services. It also informs you of your rights and choices regarding your personal data.
1. What Information We Collect
We collect personal information from you in a variety of ways, including when you:
* Register or create an account with us
* Complete a form on our website
* Place an order for products or services
* Participate in customer surveys, competitions, or promotions
* Provide feedback or contact us via email or telephone
* Use our website (usage information is collected via cookies)
Examples of personal information collected include your name, contact details, order history, and any other data voluntarily provided to us.
2. How We Use Your Information
We use your information to:
* Process your orders and manage your account
* Provide you with our services and customer support
* Personalise your experience on our website
* Send you information about our products, services, and promotions (if you have consented to receive marketing)
We do not share your data for marketing purposes with companies outside Balvay Lettings.
3. Marketing Communications
If you opt in, we may send you marketing emails about products, services, and promotions that may interest you. You can unsubscribe at any time by:
* Clicking the unsubscribe link at the bottom of our emails
* Emailing us directly at office@balvaylettings.co.uk
You have the right to opt out of marketing communications at any time.
4. Access to and Correction of Your Information
You have the right to:
* Request a copy of the personal data we hold about you
* Ask us to correct or remove any information you believe to be inaccurate or out of date
To make such a request, please contact us at office@balvaylettings.co.uk. A small administrative charge may apply for access requests, as permitted by law.
5. Legal and Regulatory Disclosures
We may disclose your personal information to third parties if required to do so:
* By law
* By a regulatory or law enforcement authority
We will always take reasonable steps to ensure that your information remains protected.
6. Cookies
Our website uses cookies to:
* Collect standard internet log and visitor behaviour information
* Track usage patterns and improve website performance
* Enable re-marketing of our products and services to you
You can disable cookies through your browser settings, though this may affect website functionality.
For more information on cookies and how to manage or remove them, visit: www.allaboutcookies.org
7. Links to External Websites
Our website may contain links to other websites. Please note:
* This Privacy Policy only applies to our website
* We are not responsible for the privacy policies or practices of other sites
* We recommend you read the privacy policy of any external site you visit
8. Disclaimer
While we strive to keep all information on our website accurate, complete, and up to date, we make no warranties (express or implied) as to its accuracy or reliability. We accept no liability for:
* Loss or damage arising from the use of our website or reliance on its content
* Any harm caused by viruses, defects, or other technological risks
We reserve the right to update or change any part of this Privacy Policy at our discretion. Changes will be posted on this page, and we encourage you to check it periodically.
9. Governing Law
This Privacy Policy and any dispute arising from your use of our website is governed by the laws of England and Wales. By using our site, you agree to submit to the exclusive jurisdiction of the English courts.
10. Updates to This Privacy Policy
We keep this Privacy Policy under regular review.
Last updated: December 2024
If you have any questions about this policy or how we use your data, please contact us at:
📧 office@balvaylettings.co.uk